Shipping Policy

Shipping Policy

At Bedz 2U, we delivery our products with great care through our carefully curated third party partners. There are many procedures in the delivery process that Bedz 2U must follow to ensure a seamless, reliable and secure service. We utilise the assistance of professional courier companies for various delivery methods depending on the type of order to provide the most dependable service.

We source our unique selection of furniture from all over the world and ship them to Australia using international freight companies. Whilst we are mostly accurate with our delivery times, some delays may occur in the shipment of the product(s); therefore, all booking dates are tentative only and are not guaranteed. If you have provided us with your contact details, our delivery team will update you upon the arrival of the products and the delivery of your furniture. Our team will reach you via phone, email, or SMS.

DELIVERY TERMS & CONDITIONS

The following terms and conditions will apply if you have selected a contractor arranged by Bedz 2U to deliver your goods.

1. The final delivery charge for your order will be calculated at the time of checkout if purchasing online or at the point of purchase when confirming delivery in store.
2. Delivery charges are non-negotiable and non-refundable.
3. Delivery charges are based on the below factors. It is paramount that all relevant information regarding your residence is communicated with our team members prior to the fee calculation. This will ensure that the delivery fee you have been quoted is tailored to your delivery specifications.
   • Delivery location (your suburb)
   • Item(s) of purchase/number of boxes
   • Accessibility of the location
   • Ground floor/upper-level delivery
4. All delivery arrangements are made either over the phone or at the point of purchase for available items. These arrangements are final unless you advise us otherwise. All changes are to be made no later than 10 Business Days prior to the delivery, or the invoice will incur a non-negotiable redelivery charge.
5. A person over the age of 18 must be available at home to receive the delivery of your purchase on the designated day. You will either be provided tracking details or a delivery time frame which will be an estimate only. Regretfully, we cannot negotiate these time frames as they depend on your location and the delivery company’s daily route plan.
6. Bedz 2U purchase orders must be finalised and paid in full prior to delivery. All states outside of Queensland will be required to finalise their invoice in full 3-4 weeks prior to delivery as we use external couriers for interstate deliveries.
7. Delivery fees outside of the metropolitan areas will be quoted upon request.
8. Bedz 2U will only deliver within Australia. We reserve the right to decline or accept orders to certain locations.
9. Sufficient access must be available to deliver the goods you have purchased. In cases where the goods need to be disassembled, additional charges will apply. Large items that need to be disassembled and reassembled would incur a minimum cost of $250, including GST plus any additional redelivery fee if the item(s) delivered needs to be returned to the distribution centre. To avoid redelivery fees, please advise our customer service department in advance of any access problems on 1800 233 928. This will allow us to provide you with a more tailored and accurate delivery quote.
10. Disposal of all packaging materials are the customer’s responsibility and will be left at the premises (delivery address) unless mentioned otherwise.
11. The delivery fee quoted does not include assembly (for online orders), rubbish removal and the removal of any unwanted furniture. If you require these additional services, you will need to inform the sales team prior to delivery of the purchase order. You will be quoted a fee to carry out these services. Bedz 2U only offers this service within the metro areas of Queensland (depending on the item(s) and location). It further does not cover upper-level deliveries and lift access.
12. Once arrangement for a delivery day is confirmed, there will be a redelivery charge if no person is at the delivery address on the day of delivery or the delivery is cancelled by the customer on the day of delivery. Such fees range upwards from $95.
13. When receiving goods, please inspect thoroughly before signing “Received in good order” as any claims for scratches, marks, dents, or other visible damage will not be accepted after you have signed the paperwork.
14. Product availability can differ. Please remember that the delivery charge quoted at the point of purchase includes all selected items to be delivered altogether within one delivery. If you prefer for the available items from your order to be shipped separately, you can request this; however, this will incur two or more delivery charges, as each delivery is treated separately.
15. Bedz 2U is not responsible for any access restrictions to your premises. All furniture items that do not fit into your home, designated area, apartment, lift, stairways, corridors or doorways, will not be refunded. The item will be returned to our warehouse for an exchange or credit note only in such scenarios.**A redelivery fee will be applied should you wish to exchange the product for something better suited.
16. Bedz 2U is not responsible for the actions of third-party vendors. Any damages to property must be reported on the day to the delivery company. Please include photographic evidence to support your claim.
17. Regretfully, we are unable to deliver to PO Boxes as our products are often too large. This also includes Parcel Lockers, GPO, Locker Bag and RMB addresses. Our products are delivered by courier/delivery companies and may require a signature upon delivery.